Scope of Services

How I work with you

What TX Jackson Travel may do

Depending on your trip and the services requested, I may:

• Learn about your vacation goals, preferences, priorities, and budget.
• Research destinations and travel products that fit those needs.
• Prepare personalized recommendations and proposals.
• Assist with cruises, resorts, vacation packages, hotels, tours, activities, and other appropriate travel components.
• Assist with airfare when it is part of a complete vacation package. TX Jackson Travel does not offer standalone airfare booking.
• Coordinate approved bookings through applicable travel suppliers using appropriate agency and supplier systems.
• Provide booking confirmations and relevant preparation information.
• Communicate with travel suppliers on your behalf when appropriate.
• Monitor known supplier payment deadlines and provide reasonable reminders.
• Provide general reminders about passports, visas, identification, entry requirements, health requirements, and other travel preparation items.
• Direct you to official government, supplier, insurance, or other authoritative sources when requirements or policies must be confirmed.
• Help identify available next steps when a supplier-related problem or change arises.
• Document important booking details, decisions, change requests, and confirmations so both of us have a clear written record.

What TX Jackson Travel does not control

The travel itself is provided by independent third-party suppliers such as cruise lines, resorts, hotels, airlines, tour operators, transportation companies, and insurance providers. Those suppliers control availability, pricing and promotions, schedules and itinerary changes, accommodations and transportation, supplier policies, cancellation and change terms, refunds and travel credits, service standards, and performance.

I can communicate with suppliers, help you understand the information available, and assist with appropriate next steps, but I cannot control or guarantee a supplier’s performance or decisions.

What remains the traveler’s responsibility

Each traveler remains responsible for providing complete and accurate traveler information, reviewing proposals and confirmations, making required deposits and final payments by supplier deadlines, following supplier terms, obtaining and maintaining required travel documents, verifying current requirements, informing me promptly about requested changes, and correcting written summaries that do not accurately reflect what was discussed.

Travel documents and entry requirements

I will raise travel-document issues and may direct you to official resources, but TX Jackson Travel does not determine whether a passport, visa, identification document, vaccination record, parental-consent document, or other travel document is legally sufficient for a particular traveler.

Requirements vary by destination, citizenship, residency, age, itinerary, transportation method, and supplier, and they can change. Travelers should confirm current requirements with appropriate government authorities and applicable travel suppliers.

Travel protection

Travel protection may be offered or discussed as part of the planning and booking process. Coverage is controlled by the insurance provider and the actual policy documents. TX Jackson Travel does not decide whether a claim will be covered or paid and does not guarantee that a particular event will qualify for benefits.

If travel protection is declined, Atlas Coast Travel Group may require completion of its official travel-protection acknowledgment or decline process before booking is confirmed.

Communication and documentation

Email is the primary communication method for TX Jackson Travel. Phone consultations are available by appointment when a conversation would be helpful.

Important booking details, approvals, decisions, and change requests may be confirmed in writing. After a meaningful phone or in-person conversation, I may send a written recap so we both have a clear record.

After a booking is confirmed, I will provide a booking confirmation or summary based on verified supplier information and ask you to review the details carefully. A requested change is not complete until the applicable supplier confirms it.

Availability during travel

Working with TX Jackson Travel does not create 24-hour emergency-response service, continuous flight monitoring, or guaranteed real-time monitoring of supplier operations. If an urgent issue occurs during travel, the applicable travel supplier or emergency service may be the appropriate first contact depending on the circumstances.

Payments and sensitive information

Payments and sensitive information must be handled through approved secure channels such as the applicable travel supplier, Atlas Coast Travel Group, a supplier payment link, or another approved secure system.

Please do not send full credit-card numbers, Social Security numbers, passport images, sensitive booking credentials, or other sensitive information through regular email or an unsecured website form.

Setting expectations from the start

My goal is to make vacation planning easier, more organized, and more personal while keeping responsibilities clear.

I will provide thoughtful planning assistance, communicate verified information, maintain a useful written record, and advocate with suppliers when appropriate. You remain an active participant by providing accurate information, reviewing trip details, meeting supplier deadlines, and verifying traveler-specific requirements.

For the complete terms governing the client relationship, please review the current TX Jackson Travel Client Services Agreement and the terms issued by the applicable travel suppliers.